In 2019–2020, a global personal protection manufacturer acquired a U.S.-based helmet division to expand its product portfolio. The integration required navigating operational complexity, cultural alignment, and IT transitions, all while managing pandemic disruptions. Harmeston Consulting was engaged to oversee the business change project of this post merger implementation programme and ensure seamless integration under tight deadlines.

The project aimed to integrate the acquired business into the client’s operations across the U.S. and U.K., align IT systems, and prepare teams for cultural and operational shifts. Meeting strict timelines was critical to avoid penalties while ensuring stakeholder engagement and smooth transitions.

The integration spanned multiple U.S. facilities and the client’s U.K. headquarters, requiring coordination across diverse locations. Pandemic travel restrictions prevented on-site presence, complicating collaboration. The tight timeline, extensive IT transition, and cultural differences added layers of complexity.

Harmeston developed a comprehensive business change plan covering communication, training, and cultural integration. A “train-the-trainer” model empowered U.S.-based teams to implement changes with remote guidance. IT transitions, including SAP rollout and data migration, were carefully managed to ensure staff were operationally ready at cutover to safeguard business continuity. Agile problem-solving addressed challenges posed by the pandemic and tight deadlines, resulting in tailored approaches for each location taking into account the challenges they faced.

Harmeston successfully delivered the business change project on time, avoiding penalties and ensuring the staffs operational readiness. Teams across the U.S. and U.K. were aligned, after IT systems were seamlessly integrated, ensuring the business continued to trade without interruption. By overcoming logistical and cultural challenges, Harmeston enabled the client to expand their portfolio and position themselves for growth, taking advantage of their new acquisition.